Booking agreement

Agreement version 2026-10-21.7. Applies to bookings paid on this website. Bookings made on Airbnb follow the policies shown on Airbnb. Versión en español

Cancellation & refunds

Full refund if you cancel at least 7 days before check-in. 50% refund if you cancel between 7 days and 72 hours before check-in. No refund if you cancel within 72 hours of check-in. Deadlines are at 3:00 PM Central Time (check-in time).

Deadlines are at 3:00 PM Central Time (our check-in time) on the date 7 days, or 3 days (72 hours), before your check-in date. Your confirmation shows the exact dates. Example: for a check-in on Friday, Jan 22 at 3:00 PM, you get a full refund if you cancel by Fri, Jan 15 at 3:00 PM and a 50% refund if you cancel by Tue, Jan 19 at 3:00 PM. After that, no refund.

Percent of the total amount paid (lodging + hotel occupancy tax + booking fee), so the booking fee is refunded in the same proportion as the stay. Refunds go back to the original payment method. Message us on WhatsApp (+1 956-566-2300) or email gestays@outlook.com. The time we receive your message is the cancellation time.

Leaving early, arriving late or no-shows count as a cancellation within 72 hours (no refund for unused nights). If we have to cancel, you get a full refund.

Damage hold

When you book directly, your card is saved securely by Stripe. About 1 day before check-in (or right away if you book within 6 days of check-in) we place a $250 hold on that card. A hold is an authorization, not a charge. The money stays in your account but is reserved; on debit cards it temporarily lowers your available balance.

• The hold is released automatically 3 days after checkout if there is no damage. Your bank may take a few extra business days to show it as released.
• Card holds expire after a few days, so for longer stays we may renew it (a new hold replaces the old one, and only one is active at a time).
• If there is damage, loss, missing items, extra cleaning or a house-rule violation, we may charge part or all of the hold (see "Damage & liability" below).
• If we can't place the hold (for example the card is declined or needs your bank's approval), we'll contact you for another card. A stay without a valid hold may require an alternative deposit.
• If the booking is cancelled, any hold is released right away.

Damage & liability

• You are responsible for all damage to the home and its contents, loss, missing items, extra cleaning, and costs caused by smoking, pets or other violations of this agreement or the house rules, whether caused by you or by anyone in your party or whom you allow into the home. Normal wear and tear is excluded.
• There is no cap on this responsibility. The $250 damage hold is a minimum security, not a limit on what you owe.
• Costs are the reasonable, documented cost to repair, replace or clean (including any lost booking nights caused by the damage). Before charging, we tell you the reason and send photos and, where available, receipts or estimates.
• You authorize GE Stays to charge the card saved for this booking for these documented costs, first from the damage hold and, for any amount above the hold, as one or more additional charges. If the card can't be charged, you agree to pay within 14 days of our request.
• This is a liability clause, not a damage waiver or insurance: no fee is charged for it and it does not limit what you owe.

Late checkout

Checkout is by 11:00 AM Central Time. If you check out later without our written approval, a late checkout fee of $35 per started hour after 11:00 AM applies. For example, leaving at 11:20 AM costs $35 and leaving at 12:30 PM costs $70. The fee is capped at one night's price as paid for your booking (your total paid, including tax and the booking fee, divided by the number of nights). We charge it to the card saved for your booking or deduct it from the damage hold, and tell you the checkout time we recorded.

Payment & price

Pay in full at booking through Stripe's secure checkout, in US dollars (USD). Visa, Mastercard and American Express cards issued in the US, Mexico and other countries are accepted, as well as Apple Pay, Google Pay and Link where available. Your bank may add a foreign-transaction or currency-conversion fee for cards issued outside the US. The total includes Texas hotel occupancy tax (state 6% plus city tax: McAllen 9%, Edinburg 7%). The stay price (lodging plus tax) is 10% below the same stay's total on Airbnb at the time of booking. A booking fee is added to every direct booking, whatever the payment method (it is not a card surcharge): it covers payment processing and is calculated as (stay total + $0.30) ÷ (1 − 0.029) − stay total, rounded up to the cent (about 2.9% + $0.30). With the booking fee, your total is about 7% below Airbnb's; you see the exact amount before you pay. The booking fee is refunded in the same proportion as your stay under the cancellation policy (100%, 50% or 0%). Stripe emails your receipt.

Check-in, check-out & occupancy

Check-in after 3:00 PM, checkout by 11:00 AM (Central Time). No Sunday check-ins or check-outs. A stay that includes Saturday night also includes Sunday night (checkout Monday or later). The online calendar applies this automatically: if you pick a Sunday checkout, it moves to Monday when Sunday night is available. Self check-in with a smart lock; we send instructions before arrival. The maximum number of guests is shown on each home's page. Only registered guests may stay overnight.

House rules

No smoking or vaping of any kind. No parties or events. No pets and no emotional support animals. No Sunday check-ins or check-outs. A stay that includes Saturday night also includes Sunday night (checkout Monday or later). Please treat the home with care. Each home's page lists its specific rules (for example quiet hours).

Contact

WhatsApp/phone +1 (956) 566-2300 · gestays@outlook.com